Sr Debt Counselor

ConServe • Fairport, NY

1d • Remote

About The Position

The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Requirements

• One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection.
• Must have prior proven experience with ECMC.
• Consistent, proven twelve-month performance history.
• Documented successful debt collection performance records.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• The ability to work the required scheduled shift.
• Fluent in conversational English and ability to proficiently read and write English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• The ability to telework.
• A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port.
• A private work area in which work activities can be conducted.
• Ability to obtain and maintain Government Security Clearance.
• Ability to obtain and maintain State Collections Licensure.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• No conflicts of interest with ConServe or our Clients.

Nice To Haves

• Associates or Bachelor’s Degree preferred.
• Current or recent debt collection experience preferred.
• Business to Business asset recovery, sales, marketing or other B2B related skills preferred.

Responsibilities

• Provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work.
• Address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives.
• Ensure effective decisions are made in the best interest of the client requirements and expectations.
• Demonstrates the right judgment that is within authority and scope of work.
• Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable.
• Resolve complex issues.
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe.
• Skip-Tracing – to assist in locating & contacting consumers and businesses.
• Meet daily, weekly and monthly goals as set by management at ConServe.
• Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management.
• Achieve a high level of resolution with a compliant and customer centric approach.
• Proper management & updating of system to maximize contacts.
• Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program.
• Other duties as assigned.

Benefits

• Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED