Sr Data Associate - Data Services- New Graduate

State Street • Burlington, MA

1d

About The Position

The Data Services Sr Associate will join a team that delivers mission critical data as a service by deploying professionals globally in a follow the sun model. We manage vendor, third party and client directed data and deliver business ready information to support trading, compliance, investment oversight and other functions. We provide streamlined access to reference, pricing, benchmark, ESG, holdings and other key data domains.
As a Data Services Sr Associate, you will be responsible for tracking and responding to client inquiries via email or phone as they arise. New request or cases will to be entered into our Salesforce Portal. The Associate will provide high level customer services and support by creating and triaging cases for appropriate team members and filtering or escalating inquires as necessary.

Requirements

• Ability to effectively communicate information (orally and written) to internal and external clients
• Attention to detail
• Data Entry
• 0-1 year experience in a related technical customer service role, Will highly consider a new graduate
• Proficiency with MS Word, Excel, and Outlook
• Solid organizational and interpersonal skills
• Enjoy and thrive working in a team-oriented and fast paced environment

Nice To Haves

• Experience with Salesforce.com a plus
• SQL experience a plus

Responsibilities

• tracking and responding to client inquiries via email or phone as they arise
• New request or cases will to be entered into our Salesforce Portal
• provide high level customer services and support by creating and triaging cases for appropriate team members and filtering or escalating inquires as necessary

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees