Sr Damage Resource Manager

Hertz•Estero, FL

10d

About The Position

The Sr. Damage Resource Manager leads multiple Damage Managers and partners with the Director of Damage Field Operations to oversee damage management activities across Airport and Off-Airport Operations within their assigned division. This role ensures timely, accurate, and efficient damage identification, tracking, recovery, and collection processes. The Sr. Damage Resource Manager provides leadership and support to rental operations teams in the identification, attribution, and recovery of vehicle damage. The position oversees damage performance metrics, vehicle repair processes, safety initiatives, service standards, and vendor relationships while serving as the division's primary resource for damage administration and analytics.

Requirements

6+ years of experience in rental car, fleet, collision, or automotive operations.
Proficiency in Microsoft Office Suite.
Ability to collaborate effectively with internal and external stakeholders across multiple functions and locations.
Strong influencing and relationship-building skills.
Flexible and adaptable, with the ability to perform effectively in a dynamic and evolving environment.
Excellent verbal and written communication skills.
Results-driven with strong problem-solving and decision-making abilities.
Proven ability to build, develop, and lead diverse, high-performing, and engaged teams.
Ability to drive process improvements and organizational change initiatives.
Skilled at motivating teams and maintaining a positive attitude in a fast-paced environment.
Ability to work independently with minimal supervision while maintaining a goal-oriented mindset.
Strong strategic thinking, critical reasoning, and sound judgment skills.
Excellent organizational, time management, prioritization, and delegation abilities.
Demonstrated leadership courage, accountability, and ownership of results.

Nice To Haves

3+ years of leadership or management experience preferred.
Experience with CCC software is a plus.

Responsibilities

Lead and support the damage recovery and collection process with a focus on achieving financial objectives.
Ensure field operations teams are aligned with established damage management processes and procedures.
Implement process improvements and system enhancements to support the effective identification, management, and recovery of vehicle damage.
Proactively drive damage recovery initiatives and key performance metrics.
Support the development of a high-performing organization focused on the accurate identification, attribution, repair, and recovery of vehicle damage.
Serve as the division's primary point of contact for all damage-related claims and inquiries.
Champion productivity improvements through employee engagement and continuous improvement initiatives.
Develop and execute communication strategies that promote employee engagement and drive business results.
Conduct site visits to ensure compliance with damage processes and maximize recoverability.
Develop and deliver in-person and virtual training programs on all aspects of damage recovery and collection within the assigned division.
Perform other duties and responsibilities as assigned by management.