Sr. CX eQuip Specialist

Galls • Lexington, KY

1d

About The Position

The Senior eQuip Specialist position is an opportunity for an experienced team member to take on expanded responsibility in managing and optimizing high level eQuip websites and Uniform Programs. This position will serve as a key partner to Key Account Managers (KAMs), ensuring programs remain accurate, functional, and aligned with customer expectations.

Requirements

• 3-5+ years of experience in a related role within Galls or similar operations
• Demonstrated ability to take ownership and accountability for programs or workflows
• High level of attention to detail, organization, and sense of urgency
• Proven ability to troubleshoot issues and manage competing priorities
• Strong communication and collaboration skills across departments
• Experience working with KACE or similar ticketing systems
• Proficiency in GQ and Microsoft Office (Excel, Word, Access, PowerPoint)

Nice To Haves

• Strong understanding of eQuip systems, Uniform Programs, and internal processes

Responsibilities

• Take ownership of assigned eQuip programs and portals, ensuring ongoing performance, accuracy, and functionality
• Manage maintenance activities including price updates, product adds/removals, and VAS enhancements within Personalization Groups
• Work and prioritize KACE maintenance tickets, ensuring timely resolution and clear communication on status
• Proactively monitor programs to identify issues, prevent disruptions, and maintain a strong customer experience
• Perform ongoing cleanup and data maintenance to ensure system integrity and accuracy
• Partner closely with KAMs to align on priorities, timelines, and customer needs
• Troubleshoot system and program issues, escalating when appropriate and driving resolution
• Support complex program updates, including coordination across multiple stakeholders
• Serve as a resource and backup for team members, sharing knowledge and best practices
• Contribute to process improvements and documentation to strengthen team efficiency
• Manage File Feeds, Special Project, Uniform Program cleanup and Customer Validations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed