Sr. Customer Technical Architect

LogicMonitor•Austin, TX

2d•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.

Requirements

0-15+ years experience required in a similar technical role
Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
Virtualization (VMWare, Hyper-V, Xen Server, etc…)
Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Webservers (IIS, Apache, Tomcat, etc…)
Active Directory
Database (SQL, MySQL, Postgress, etc…)
Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
Willingness to travel to deliver onsite training/evangelism

Responsibilities

Act as the primary technical point of contact for customers, building strong relationships.
Understand customer needs and translate them into technical requirements.
Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
Design scalable and robust technical solutions that meet customer requirements.
Create and maintain architectural documentation and guidelines.
Provide expert advice on best practices, solution architecture, and technology choices.
Help customers optimize their use of the LM Platform.
Conduct POCs to test and evaluate new features released by PDE.
Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
Conduct Best-practices training sessions and workshops to empower customer teams with the necessary skills.
Gather feedback from customers to inform & influence PDE roadmap.
Collaborate with PDE to ensure customer needs are addressed in future releases.
Conduct product demonstrations and technical presentations to showcase solutions.