Sr Customer Support Specialist - Environmental Solutions

Republic Services•Greensboro, NC

4d•Hybrid

About The Position

The Sr. Customer Support Specialist provides customer service and waste support to clients using waste treatment and disposal services. As an escalation point of contact, the specialist responds to inquiries, processes orders, prepares correspondence, troubleshoots issues, and fulfills customer needs promptly and professionally. The position also supports internal teams and coordinates documentation, pricing, billing, and waste transportation logistics. The role is hybrid, with four days in the Greensboro, North Carolina office.

Requirements

Four to seven years of progressively responsible experience in a customer-facing role addressing customer needs.
Commitment to customer service, including active listening to understand requests and resolve issues or make recommendations.
Working knowledge of DOT and RCRA regulations.
Advanced knowledge of RCRA laws and regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and DOT transportation regulations.
Knowledge of accounting processes.
Ability to identify trends and data patterns.
Ability to work in a team environment and handle multiple assignments simultaneously.
Proficiency with Microsoft Office, DocuSign, and PDF writer.
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and respond effectively to sensitive inquiries.

Nice To Haves

Experience in waste disposal, chemistry, or a related field.
Hazardous waste knowledge is highly preferred.

Responsibilities

Deliver timely, accurate service to internal and external clients by phone, email, or in person.
Mentor junior staff and provide escalated support to resolve complex issues and improve customer satisfaction.
Establish effective communication pathways for handling customer inquiries.
Collaborate with appropriate teams to resolve customer concerns quickly.
Coordinate office services, including data entry, clerical work, records control, form creation, and report preparation.
Review new waste profiles for completeness, enter profile data into the company system, and manage supporting documentation.
Prepare shipping documents, including manifests, using correct DOT hazardous-material descriptions.
Serve as a point of contact for Sales, Operations, and Customer Support Management.
Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
Provide quotes and schedule and organize trucking for waste transportation.
Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market to price waste for disposal accurately.