Sr. Customer Supply Chain Analyst

Corning•Charlotte, NC

5d•$82,207 - $113,035

About The Position

The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers through proactive planning and execution, delivering a high level of customer service and customer experience through strong internal and external collaboration. This role works closely with product line management, commercial teams, customer program teams, manufacturing, logistics, and supply chain organizations to consistently exceed customer delivery expectations, support revenue and profitability growth, and improve inventory and cash flow performance. The Sr. Customer Supply Chain Analyst serves as a key point of coordination across the organization, providing visibility to customer demand, fulfillment performance, priorities, constraints, and key business metrics.

Requirements

Bachelor's Degree (Supply Chain, Business, or technical field) with 5+ years of Supply Chain, Logistics, Planning, or Customer Operations (or equivalent) experience
Strong SAP experience (Production, Planning and Scheduling)
Experience managing customer orders, backlog, inventory, forecasts, or fulfillment performance, while working cross-functionally to resolve supply/delivery constraints
Demonstrated ability to gather, analyze, and interpret customer requirements and business objectives
Strong verbal, written, and presentation communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization

Nice To Haves

APICs or Institute for Supply Management (ISM) certifications CPIM, CSCP, CPSM, C.P.M., A.P.P., etc.
Experience supporting SIOP or customer demand management processes
Demonstrated ability to use lean techniques

Responsibilities

Facilitate timely and effective supply chain communication and information flow across internal functions and external business partners supporting assigned customer(s)
Lead/collaborate across functions on customer order management execution (keen attention to detail and strong sense of urgency)
Proactively monitor/analyze customer fulfillment performance: customer backlog, undated orders, production order status/tracking, inventory, and any other actions needed to exceed customer delivery expectations
Quickly identify any roadblocks and drive resolution for any constraints related to hitting committed ship dates
Collaborate within customer program team (PLM, commercial, sales) to identify, manage, and execute customer priorities
Ensure customer forecast is accurate within our ERP system
Participate in forecast consensus meetings representing customer demand
Work with customer to understand demand model, architecture changes, NPI’s, build schedules, and drive synchronization of orders within the plants
Collaborate with plant & regional supply chain planners to ensure sufficient supply plans to meet customer demand at work center level
Support product changes, new product introductions (NPI) and customer transition plans for associated customer
Support all inventory-related initiatives for associated customer including global stocking programs and PIRA’s
Maintain customer delivery metric tracking and communication for associated scorecards and reporting (internal and external)
Support cost saving initiatives, lean initiatives, and process improvement or customer program projects.
Support regional and global SIOP meetings
Collaborate with regional/global planning to ensure customer demand is serviced optimally supporting business objectives/strategy