Sr. Customer Success Partner (HealthCare)

First Advantage Global operating Centre•US_Georgia Virtual, GA

9d•$100,000 - $125,000•Remote

About The Position

First Advantage is seeking a Sr. Customer Success Partner to join their Account Management Team. This is a consultative sales and large account management role focused on growing revenue within strategic accounts by selling First Advantage products and solutions. The role involves developing and maintaining strategic account plans, defining resource deployment to penetrate FA solutions, and maintaining existing revenue streams. The position also requires coordinating with customers, operations, and technology teams to ensure service levels are met.

Requirements

Bachelor's Degree or equivalent
7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
Work experience in professional account management and sales environment is desirable
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Salesforce use and familiarity in helping track client information helpful
Strong oral and written communication, and interpersonal skills.
Outstanding multi-tasking and time-management abilities.
Excellent organizational, analytical, problem analysis and problem-solving skills
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
Ability to navigate large organizations and build strong internal partnerships

Nice To Haves

MBA optional but preferred

Responsibilities

Develop clear and thorough sales account plans detailing customer information, industries, and RISK history.
Track revenue trends, sales opportunities, and analyze competitive threats.
Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
Identify additional products or solutions FA can provide.
Identify required cross-functional resources to maximize revenue opportunities and penetrate the market with FA products and solutions.
Clearly demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate benefits and answer client questions.
Maintain a current understanding of First Advantage competitor offerings.
Prepare and deliver quarterly and annual client business reviews.
Document and manage all action/project plans for the assigned client base.
Analyze trends and make recommendations on potential changes to customer programs.
Intervene as required to ensure customer satisfaction.
Provide solutions to business problems by analyzing root causes and bringing resolution.
Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs.
Constantly seek, share, and implement best practices.
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
Manage customers with clear communication and needs analysis.
Provide internal leadership in a heavily matrixed environment managing several cross-functional resources.
Partner with internal account team to review program performance.
Manage customer contractual documentation, including MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
Manage contract renewals and proposal responses to RFPs.
Develop and deliver unsolicited renewal proposals with clearly articulated value propositions.
Manage monitoring and reporting programs for customers.
Perform other duties as assigned.

Benefits

Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match
Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO)
9 paid company holidays
Access to tech and growth opportunities
Professional development opportunities, such as our award-winning SOAR program
Volunteer Time Off (VTO) Policy
Global Employee Assistance Program (EAP)
Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events