Sr. Customer Success Manager

Avoma • San Jose, CA

2d • $120,000 - $150,000 • Onsite

About The Position

At Avoma, Customer Success is not about managing accounts – it’s about owning
customer outcomes at scale.

As a Senior Customer Success Manager, you will operate as a strategic partner,
systems builder, and AI-enabled operator responsible for ensuring customers
achieve measurable business results using Avoma. You will leverage data,
automation, and AI to proactively drive adoption, expansion, and retention –
while shaping how Customer Success scales as a function.

This is a high-impact role for someone who combines deep care for craft with a
bias for action – someone who sweats the details, takes pride in their work, and
consistently goes the extra step to deliver exceptional outcomes for customers.

Requirements

• 7-12 years in Customer Success, Account Management, or similar customer-facing roles in SaaS
• Proven track record of driving retention, expansion, and customer outcomes
• Experience working with mid-market and/or enterprise customers
• Comfortable using AI tools, automation, and data to improve efficiency and outcomes
• Experience with CS platforms, CRM (e.g., HubSpot), and analytics tools (e.g., Amplitude)
• Ability to turn data into insights and action
• Thrive in ambiguity and can create structure from scratch
• Experience designing playbooks, processes, and scalable programs
• Bias for action – comfortable rolling up your sleeves to get things done
• Strong ability to engage and influence senior stakeholders
• Skilled at translating product capabilities into business value and ROI
• Clear, structured communicator (written and verbal)

Nice To Haves

• Experience scaling Customer Success in a high-growth, early-stage company
• Deep understanding of AI-driven workflows or conversational intelligence tools
• Track record of building automation-first or low-touch CS models
• Strong customer references that speak to your impact on their business outcomes

Responsibilities

• DRIVE MEASURABLE CUSTOMER OUTCOMES
• SCALE SUCCESS THROUGH AI & AUTOMATION
• OWN THE FULL CUSTOMER LIFECYCLE
• BE THE VOICE OF THE CUSTOMER
• BUILD THE FUTURE OF CUSTOMER SUCCESS AT AVOMA

Benefits

• 💰 Compensation: $120K–$150K base based on years of experience + 20% variable (OTE: $150K–$187.5K)
• Variable tied to NRR, expansion, and customer outcomes – onboarding, transformation projects, etc.
• 📈 Equity: Meaningful early-stage equity grant
• 🏥 Benefits: Medical, dental, vision, 401(k), and generous PTO
• ⚙️ Tools: Best-in-class AI, CS, and analytics stack to amplify your impact
• 📍 Location: This is an in-office role based in San Jose, CA (5 days/week)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees