Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
About The Position
The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating long-term Health System customer relationships and securing customer/revenue retention, always looking to expand Quest’s products and services through upselling. The Sr. Customer Success Manager shields customers from Quest's complexity and provides a single point of objective business support and key client insights to Leadership. The Sr. Customer Succes Manager helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues. The Sr. Customer Success Manager will support Health System customers across Quest’s East Region which includes MD, DE, NJ, DC and portions of WV, VA and PA. The Sr. Manager must reside within the region. Regional travel and time in the field will be at least 50% but may be as much as 80%. A company car and gas card will be provided.
Requirements
- Must reside within the East Region (MD, DE, NJ, DC and portions of WV, VA and PA)
Responsibilities
- Developing and cultivating long-term Health System customer relationships
- Securing customer/revenue retention
- Expanding Quest’s products and services through upselling
- Shielding customers from Quest's complexity
- Providing a single point of objective business support and key client insights to Leadership
- Helping customers achieve their goals
- Managing contract and financial aspects
- Advocating for customer issue resolution
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Company car and gas card
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
