Sr. Customer Service Specialist

Virginia Housing Development Authority•Richmond, VA

38d•$54,000 - $72,500•Hybrid

About The Position

Join Virginia Housing and help make a difference as a Senior Customer Service Specialist. (Hybrid) Virginia Housing is one of the nation's premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships. We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs. This important role will be responsible for providing professional service by acting as the primary point of contact for Virginia Housing direct mortgages. The Customer Service Specialist will build relationships by actively listening to and resolving borrowers and the general public inquires/disputes quickly, efficiently, and accurately while protecting Virginia Housing interest and abiding by applicable federal and insurer's laws (i.e. HUD/VA/FNMA regulations, privacy act, RESPA etc.

Requirements

A few years of mortgage and/or customer service call center experience.
Strong oral and written communication skills.
Ability to perform multiple administrative tasks
Experience responding to borrower inquiries via phone, mail, and internet
Ability to follow established timeframes
Maintain service level expectations.
Ability to research and resolve inquiries by collaborating with internal and external partners.
Experience documenting loan records and performing maintenance in servicing operating system.