Customer Service Specialist Sr

Arizona State University • Phoenix, AZ

9d

About The Position

The Customer Service Specialist Senior serves as a primary contact for Arizona PBS members and viewers on such subjects as broadcast schedule, programming, membership, and other station-related questions. Responds to customers both internal and external, in a professional manner and in an appropriate time frame.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Experience in a high-volume customer service environment
• Experience working in database software
• Experience supervising others

Responsibilities

• Communicates with constituents and colleagues, internal and external, in a positive, helpful and professional manner.
• Provides information about Arizona PBS programs and services, and answers general questions about all areas of the station via phone and email.
• Delivers services specific to function, which include but are not limited to: account lookups, data entry and modifications, and payment processing via multiple systems and databases.
• Resolves customer issues received through phone and email contact. Escalates issues as needed for timely resolution.
• Flexible with daily activities to quickly change priorities to address needs and/or resolve customer issues.
• Ensures highest quality service delivered to customers for assigned function and/or program in accordance with specified guidelines and priorities.
• Trains new Customer Service Specialists as needed.
• Provides assistance with receptionist coverage as needed.
• Manages team of student office aides. Duties include, but are not limited to: Interviewing, Hiring, Scheduling, Processing Payroll, Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees