Sr. Service Specialist

TrueBlue • Tempe, AZ

8d • $20 - $23 • Onsite

About The Position

Description Overview: The Senior Service Specialist is responsible for maintaining excellence in customer service and for maintaining operational compliance and adherence to SOPs. This position is the primary contact for customers and tradespeople and is responsible to deliver on their needs through effective order fulfilment. Location: Tempe, AZ

Requirements

• High School diploma or equivalent
• 2 years’ experience in customer service, recruiting and/or inside sales preferred
• Construction industry knowledge and/or experience preferred
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Strong attention to detail and ability to manage multiple tasks simultaneously and meet deadlines under pressure
• Strong written and verbal communication skills
• Confident, proactive and willing to take on workplace challenges
• Great listening skills and able to take direction from individuals in higher-level positions
• Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook

Nice To Haves

• Experience using SalesForce a plus
• Bilingual language skills a plus
• OSHA 10 preferred

Responsibilities

• Play an active role in driving gross margin through effective management of pay and bill rates
• Fill customer requests in a timely manner
• Handle customer and tradesperson complaints quickly to resolve issues
• Provide regular coaching to tradespeople to include proper safety procedures
• In conjunction with the Assistant Manager, analyze customer and tradesperson experience data to improve retention rates
• Ensure all information in the system of all contacts is accurate and up to date, to include both tradespeople and customers
• Build and maintain tradesperson engagement through ongoing phone, text, and email communication
• Build and maintain customer engagement to further penetrate and develop business, including skill marketing calls (SMA) and quality assurance calls (QAP)
• Responsible for implementation of QAP, order fulfillment, payroll, update and maintain hard/electronic files, I-9/E-Verify
• Collaborate with local recruiters and account managers to grow assigned tradespeople working in the markets
• Perform additional responsibilities as required

Benefits

• We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.
• More details about our benefits can be found here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees