Sr Customer Service Representative

Americold • Amarillo, TX

5d • Hybrid

About The Position

This role serves as the primary point of contact for National Accounts across multiple sites, responding to customer inquiries and complaints related to work orders, shipments, and inventory counts. Responsibilities include coordinating account administration such as invoicing, credit changes, and scheduling loads, while maintaining updated reports to ensure all loads are empty and closed. The position also oversees clerical tasks like paperwork management, answering phones, greeting visitors, and resolving issues with refused product, over short, and damaged orders. Occasional travel may be required.

Requirements

• Minimum 2 years of experience required in customer service or order processing.
• Proven ability to resolve customer issues efficiently.
• Proficiency in Warehouse Management Systems and Microsoft Office Suite.
• Accurate typing and data entry skills.

Nice To Haves

• Experience managing multiple priorities simultaneously.
• Proven adaptability in changing environments.
• Experience working with challenging customers.
• Effective verbal and written communication.
• Ability to understand customer product and storage requirements.
• Ability to collaborate and respond appropriately to feedback.
• Familiarity with desktop computers.
• Initiative in supporting team objectives.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
• Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.
• Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
• Schedule loads and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
• Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
• Other essential duties may be applicable and assigned as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED