Sr. Customer Service Representative - Stock Yards Lexington
US Foods•Lexington, NC
•$17 - $26•Onsite
About The Position
Provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
Requirements
- High School diploma or equivalent required.
- Minimum of three years experience in customer service call center environment required.
- Excellent verbal communication skills and problem resolution ability required.
- Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook).
Nice To Haves
- Degree desirable.
- Experience in food service distribution a plus.
- CRM / Phone Technology experience preferred.
Responsibilities
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers.
- Process pickup requests from customers and Territory Managers.
- Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers.
- Solicit sale of new or additional services or products.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Key customer orders.
- Work front window & filing as needed.
- Check in trucks.
Benefits
- health insurance
- pre-tax spending accounts
- retirement benefits
- paid time off
- short-term and long-term disability
- employee stock purchase plan
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
