Sr Customer Service Representative - 966-1 - 1st shift + OT - Kalamazoo, MI

Wilson • Kalamazoo, MI

11d • Onsite

About The Position

The Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets. This is an onsite position with core hours of 7:00 am - 3:30 pm, Monday-Friday. Demand continues to grow, so there is high overtime need, though infrequent, with potential for >55 hour weeks.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above)

Nice To Haves

• Proficiency in Microsoft Office Suite
• Knowledge of Adobe Photoshop
• Certifications or related experience in Radiology (CT, X-Ray, MRI)
• Certification in Graphic Design or related field
• College level anatomy course completion
• Demonstrated customer service orientation
• Demonstrated interpersonal and communication skills
• Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED