Sr Customer Service Rep CSC

Lincare • Oklahoma City, OK

20h

About The Position

This role aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management. The position assists the Customer Service Supervisor in the supervision of all Customer Service Personnel and actively participates in the training of all Customer Service personnel, including new hires. The role monitors the flow of orders to and from the Customer Service Department, deletes, corrects, or re-enters patient orders as deemed necessary, and monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel.

Requirements

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees in according to approved procedures
• High school diploma or general education degree (GED), or related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Responsibilities

• Aid in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management
• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED