Sr Customer Service Order Management Rep

Trane Italia•Charlotte, NC

2d•$52,630 - $74,340•Onsite

About The Position

The Sr. Customer Service Order Management role serves as the primary link between customers and the supply chain, driving satisfaction through the end-to-end pre-order to shipment process. You will manage the end-to-end journey—from initial product inquiry to post-delivery support—ensuring every interaction is seamless and satisfaction is guaranteed. By eliminating operational barriers and leveraging data-driven problem-solving (MDI), you will directly facilitate business growth and drive continuous performance improvements across the organization.

Requirements

Associate degree in Business, Supply Chain, or Finance required; Bachelor’s Degree highly preferred.
5–7 years of proven success in customer service or account management, ideally within a manufacturing or aftermarket environment.
Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.
Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting.

Responsibilities

Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes.
Manage the end-to-end flow from receipt to shipment; update promise dates and monitor progress through internal operating systems.
Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries.
Utilize Oracle and advanced sales communication tools to maintain high-quality data integrity and efficient order fulfillment.
Process claims and returns (CRA) efficiently in line with company policy while maintaining a high standard of professional service.
Act as a first-line resource for product questions, referring specialized technical needs to the appropriate channels to ensure accuracy.
Participate in MDI (Managing for Daily Improvement) sessions to identify trends and implement solutions that increase processing consistency.