Sr. Customer Service Manager (Hybrid) Rogers, AR

Uber Freight•Rogers, AR

1d•Hybrid

About The Position

The Sr. Customer Service Manager serves as the primary operational partner for one of Uber Freight's strategic manufacturing customers. Based in our Rogers, AR Center of Excellence, you'll oversee day-to-day transportation operations while partnering closely with the customer and cross-functional Uber Freight teams to deliver exceptional service and operational excellence. In this role, you'll monitor transportation performance, lead customer communications, troubleshoot operational and system issues, and drive process improvements that enhance network performance. You'll collaborate with Operations, Carrier Management, IT, and Client Engagement teams to resolve challenges, improve workflows, and ensure customer objectives are achieved. This is an excellent opportunity for someone who enjoys combining transportation operations, customer relationship management, and continuous improvement in a highly visible role.

Requirements

High school diploma or GED equivalent.
5+ years of experience in transportation, logistics, or supply chain operations.
2+ years of customer-facing experience within the logistics or transportation industry.
Experience managing customer relationships while supporting transportation or supply chain operations.
Experience working with Transportation Management Systems (TMS).
Strong analytical, problem-solving, and communication skills with the ability to manage multiple priorities.

Nice To Haves

Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
Experience leading transportation or supply chain improvement initiatives.
Experience working with ERP systems such as SAP.
Experience with EDI/API integrations or supporting transportation system implementations.
Experience using reporting and visualization tools such as Tableau.
Project management experience coordinating cross-functional teams and customer initiatives.
Experience supporting manufacturing or enterprise transportation customers.

Responsibilities

Serve as the primary operational contact for a strategic customer, ensuring day-to-day transportation operations are executed successfully.
Monitor transportation performance using Transportation Management Systems (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.
Lead customer meetings to review operational performance, discuss KPIs, communicate project updates, and address ongoing business needs.
Partner with Operations, Carrier Management, IT, Solution Development, and Client Engagement teams to resolve operational and system-related issues.
Act as the primary escalation point for transportation and system integration issues, coordinating cross-functional teams to ensure timely resolution.
Support transportation system implementations, process enhancements, and continuous improvement initiatives that improve efficiency and customer experience.
Analyze carrier performance, transportation data, and operational metrics to identify trends and recommend improvements.
Assist in documenting operational processes, business requirements, and workflow improvements to support long-term operational excellence.
Partner closely with Operations leadership to prioritize customer needs and ensure successful execution of daily transportation activities.
Support customer onboarding, implementations, and strategic projects as needed.
Travel 5%