Sr Customer Service Associate

The Nebraska Medical Center • Omaha, NE

13d • Hybrid

About The Position

As a Customer Service Senior Associate, you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.

Requirements

• High school education or equivalent required.
• Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.
• Ability to interact with customers over the telephone and face to face required.
• Knowledge of patient billing process required.
• Ability to research and problem solve required.
• Analytical, organizational, team, project management, and self-directing skills required.
• Excellent verbal and written communication skills and ability to work with diverse customer base required.
• Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
• Ability to type a minimum of 40 words per minute with 95% accuracy required.

Nice To Haves

• Associate's degree in business administration or related field preferred.
• Knowledge of collection laws, liens, and bankruptcies preferred.
• Membership in hospital or professional revenue cycle organization preferred.
• Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.
• Highly developed knowledge of hospital and/or professional revenue cycle processes required.

Responsibilities

• Responsible for prompt and accurate customer relations in a fast paced environment.
• Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns.
• Concerns vary in reason and may be clinical or financial in nature.
• Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees