Sr Customer Quality Engineer

Advanced Micro Devices, Inc•San Jose, CA

12d•Onsite

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. AMD is seeking an experienced Senior Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Embedded, and Adaptive Computing customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle. This highly visible customer-facing role requires strong technical expertise, quality engineering experience, data-driven decision making, and the ability to influence cross-functional teams. The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement.

Requirements

Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical discipline.

Nice To Haves

Proven experience in semiconductor, electronics, server, networking, embedded, or data center industries.
Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Product Engineering, Failure Analysis, Customer Engineering, or Technical Support.
Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.
Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.
Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.
Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.
Experience with server platforms, x86 processors, GPUs, AI accelerators, FPGAs, adaptive computing, or embedded products is highly desirable.
Excellent communication, presentation, and customer-facing skills.
Advanced degree preferred.

Responsibilities

Serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle.
Owns customer quality scorecards, leads critical escalations and root-cause investigations.
Partners with cross-functional teams to improve product quality, reliability, and field performance.
Supports new product introductions.
Provides technical guidance on customer issues and failure analysis.
Leads customer audits and executive reviews.
Acts as the voice of the customer within AMD.
Drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams.