Sr. Customer Operations Account Manager
Advanced Micro Devices, Inc•San Jose, CA
•Hybrid
About The Position
The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.
Requirements
- Bachelor’s degree and/or equivalent industry-related experience
- Proficiency in Excel, PowerPoint, and Power BI
Nice To Haves
- Extensive industry-related experience with a demonstrated track record of success
- Experience managing operations for large, complex, or strategic customer accounts
- Proven ability to build trust and deepen relationships with customers at multiple levels
- Strong communication, emotional intelligence, executive presence, and relationship-management skills
- Strong supply chain knowledge, with distribution experience preferred
- Understanding of business strategy with experience identifying and implementing process improvements
- Strong problem-solving, analytical, and cross-functional management skills
- Ability to manage uncertainty and resolve internal and external conflict
- Strong executive writing, presentation, and verbal communication skills
- Project management experience
Responsibilities
- Serve as the primary operations partner for a select portfolio of large, strategic technology customers
- Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels
- Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
- Manage business across the product lifecycle, including NPI and EOL
- Manage inventory and DOI to minimize inventory costs
- Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
- Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues
- Strengthen customer partnerships to support business continuity and long-term growth
- Lead key projects, improve processes, advise business partners, and support organizational strategy
- Drive operational excellence and the implementation of new processes
- Lead quarterly business reviews and operational meetings with customers
- Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles
Benefits
- AMD benefits at a glance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
