Sr Customer Experience Training Professional
About The Position
As a Sr. Customer Experience Training Professional at Tridium, you will shape and deliver training programs that help customers create building automation solutions using the Niagara Framework. You will use your Niagara 4 and training expertise to enhance the skills and knowledge of the Niagara Community. The role contributes to organizational success by delivering training, fostering a customer-focused culture, and supporting continuous improvement initiatives that drive superior customer experiences and business success. You will report directly to the Customer Experience Training Manager and work out of Richmond, Virginia, on a hybrid schedule. Occasional travel is required for on-site customer training and conferences.
Requirements
- At least 3 years of advanced Niagara 4 experience.
- At least 3 years of experience troubleshooting real-world building automation issues.
- At least 3 years of experience with Microsoft Office products such as Word and PowerPoint.
Nice To Haves
- Niagara 4 TCP certification.
- Ability to write clear and concise technical instructions.
- Passion for delivering exceptional customer experiences.
- Strong organizational skills and the ability to manage multiple projects.
- Collaborative approach, willingness to give and receive constructive feedback, and a team-focused approach that supports consistency and shared success.
- Commitment to continuous improvement in product knowledge and instructional competencies.
Responsibilities
- Deliver engaging Niagara Framework training in in-person and virtual environments.
- Develop and revise curriculum, including lesson plans, instructor guides, presentation slides, agendas, assessments, reviews, and videos.
- Follow established policies, procedures, and grading standards so evaluations are objective and consistent.
- Establish and maintain positive working relationships with Tridium-certified training partners.
- Maintain the classroom training environment and equipment, including travel kits.
- Collaborate with cross-functional teams to identify training needs.
- Use data and feedback to continually improve training content and methods for maximum effectiveness.
- Travel occasionally for on-site customer training and conferences.
Benefits
- Employer-subsidized medical insurance
- Employer-subsidized dental insurance
- Employer-subsidized vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
