Sr. Customer Engagement Consultant

TransUnion • Greenwood Village, CO

4d • Hybrid

About The Position

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. As a Senior Customer Engagement Consultant, you are an integral part of the Customer Engagement Team delivering critical services to our customers. You own the operational relationship with high level premium and strategic clients and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, strategic operation reviews, operational support, fraud analyses and consulting activities.

Requirements

• Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, fraud prevention solution experience
• Proven ability to identify fraud risks and digital identity challenges, consult with customers to provide insights and develop solutions to address these areas
• Strong customer-service orientation and relationship-building skills
• Ability to thrive in a fast-paced environment balancing strategic thinking with execution with limited resources
• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
• Advanced skills with MS Word, Excel, and PowerPoint

Nice To Haves

• Experience in fraud industry especially digital identity and device fraud prevention solutions
• Customer Engagement experience
• Knowledge of TransUnion’s fraud and identity products and services
• Exposure to the financial services or insurance industries
• Working knowledge of JSON, Tableau, Looker and/or Big Query

Responsibilities

• Engagement Management: Serve as a trusted advisor to premium clients, guiding them through onboarding, training and strategic operational reviews. Develop fraud risk maturity models and ensure optimal adoption of TU’s Fraud solutions
• Operational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions
• Delivery Management: Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of solution delivery
• Fraud Subject Matter Expertise: Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions group
• Problem Solving mindset: Identify the most critical aspects of the problem, and guide business-focused solutions and recommendations that drive customer value.
• Advocacy: Represent the voice of the customer to shape product roadmaps and drive innovation in fraud prevention
• Growth Orientation: Identify opportunities for solution expansion and collaborate with sales to support renewals and proof-of-concept initiatives
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
• Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees