Sr. Director - Customer Engagement and Growth

SHI International Corp.•Dallas, TX

5d•$160,000 - $380,000

About The Position

SHI is seeking a dynamic, results-driven Senior Manager to lead our Field Inside Account Executive and Account Manager organizations within the Public Sector Field Sales department. This leader will be responsible for guiding, developing, and managing a high-performing team focused on building lasting customer relationships, driving growth, and delivering exceptional service across our Public Sector accounts. The Senior Manager will work cross-functionally with Sales, Operations, and Partner teams to ensure that our contract vehicles are leveraged effectively, our customers’ needs are met, and our team delivers best-in-class support. This role reports to the Vice President, Public Sector Field Sales.

Requirements

Completed Bachelor's Degree in Business or a related field, or relevant work experience required
5+ years of experience in sales management, preferably within the IT or Public Sector environment.
Strong understanding of IT solutions (servers, storage, networking, virtualization, cybersecurity, cloud) and their business impact.
10+ years of experience in Sales or a relevant functional area
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 25%
Ability to travel to customer sites within dedicated territory
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Expert
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Expert
Familiarity in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting. - Expert

Responsibilities

Team Leadership & Development Lead, coach, and motivate a team of Inside Account Executives and Account Managers to achieve individual and team sales targets.
Drive professional development and ongoing training to enhance product knowledge, sales skills, and customer service excellence.
Conduct regular one-on-one meetings, team meetings, and performance reviews.
Foster a culture of collaboration, accountability, and continuous improvement.
Sales Strategy & Execution Partner with field sales leadership to align account coverage, territory planning, and strategic growth initiatives.
Oversee the management of key account portfolios, ensuring proactive outreach and world-class support.
Analyze sales metrics and pipeline data to identify opportunities, address gaps, and optimize results.
Customer & Partner Engagement Manage consistent prospecting activities across the Inside Account Executive organization.
Ensure the team builds and maintains strong relationships with Public Sector customers, contract stakeholders, vendors, and partners.
Oversee the execution of customer business reviews, contract adoption strategies, and escalation management for support and compliance issues.
Support team members in complex deal negotiation, contract management, and problem resolution.
Operational Excellence Monitor adherence to SHI sales processes, contract terms, and compliance requirements.
Champion the effective use of CRM and internal sales tools for quoting, ordering, and account management.
Collaborate with internal departments to streamline operations and maximize customer satisfaction.