Sr. Director, Product Management, Growth & Engagement Products

WEX•Portland, ME

10d

About The Position

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation, including advanced AI/ML capabilities, to power our growth and strategic initiatives. This role is a strategic executive product leader responsible for defining and driving the Growth and Engagement Platform vision, strategy, and roadmap. This platform will provide the foundational services, APIs, and tools—including website infrastructure, content management systems, marketing automation, and AI services—that empower user growth, adoption, and retention across the enterprise. Operating with a "Think Big" mindset, this role drives innovation and strategic convergence to identify opportunities that leapfrog the market in service of the overall corporate strategy. They establish strong, consistent partnerships with senior leaders, build executive alignment, and serve as a trusted strategic partner to peers and business constituents.

Requirements

Talent Stewardship
Psychological Safety
Strategic Topology
Executive Presence
Champion of Culture

Responsibilities

Reimagine end-to-end customer experiences and develop durable long-term strategies for the Growth and Engagement Platform.
Define the internal and external services, APIs, and components required to build a world-class platform, with a focus on leveraging AI/ML models for hyper-personalization, segmentation, and predictive analytics.
Create an environment that encourages an experimental mindset and data-driven decision making.
Build executive alignment by serving as a strategic partner to peers and coordinate with key product teams across the organization with a single platform vision in mind.
Evangelize the platform's capabilities, especially its AI/ML services, to drive adoption across all business units, while coaching team members to coordinate across shared capabilities.
Leverage a holistic view of metrics to manage the portfolio, assess risk, track dependencies, and make trade-off decisions.
Develop and nurture a culture of data-driven decision-making across teams, role modeling the use of data and judgment to lead through ambiguity and critical prioritizations.
Builds and manages a holistic talent strategy for the future, ensuring the product organization has the right competencies to deliver on the long-term Product Vision and Strategy.
Cultivates and advocates for an environment where psychological safety is foundational, empowering teams to assess and flag product risks without fear of retribution.
Partners with peer leaders to define and resource the appropriate team topology and interaction model to minimize friction and silos.
Ability to manage up to VP levels and establish consistent partnerships with senior leaders across all enterprise organizations.
Establishes the organization as a magnet for product talent by championing the Product Operating Model (POM) and its culture externally.