Sr. Customer Delivery Engineer (CDE), Global Enterprise Services (GES)

Amazon • Arlington, VA

1d • Onsite

About The Position

Amazon Leo is Amazon’s low Earth orbit satellite network, aiming to provide fast, reliable internet connectivity to underserved areas. The Customer Delivery Engineer (CDE) within the Global Enterprise Services (GES) team acts as the primary technical authority and trusted advisor for customers integrating with Amazon Leo. This role is crucial for bridging customer needs with Leo's technical capabilities, driving successful implementations, managing integration activities, and ensuring long-term customer success. The CDE will provide architectural guidance, lead hands-on implementation and configuration, and support business development and internal teams. The role involves engaging with customers from contract execution through the entire lifecycle of network and backoffice integration, including architecture design, system configuration, code and script development for automation, testing, and establishing post-sales support. The CDE operates at the intersection of networking, cloud services, backoffice systems, and customer enablement, offering specialized technical guidance to accelerate customer time-to-value. This customer-facing role collaborates with Customer Delivery Managers (CDMs), Partner Development Managers (PDMs), and Technical Program Managers (TPMs) on onboarding, and works with Product Managers, Engineering, and Solutions Architects to represent customer needs. The team fosters innovation, automation tool development, and process improvement in a customer-obsessed environment.

Requirements

• 5+ years of automation scripting using Python, Bash, Shell and/or Perl experience
• 6+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 1+ years of cloud and on-premise integration experience, or AWS Professional level certification
• Experience with general troubleshooting/debugging of hardware, or experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience writing and publishing technical documents or equivalent
• Experience in customer-facing technical advisory or solutions architecture roles, troubleshooting, documenting findings and operating efficiently under pressure.
• Must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum due to applicable export control laws and regulations.

Nice To Haves

• 2+ years of work in large-scale networking environments experience
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience in delivering customer engagements in a professional services role

Responsibilities

• Represent Amazon Leo as the technical lead during Customer onboarding procedures, leading detailed design decisions and performing hands-on implementation of complex and scalable integrations.
• Collaborate with stakeholders gathering requirements and proposing effective integration plans. Provide guidance and troubleshooting support throughout the technical implementation process.
• Represent Amazon Leo in design and technical review meetings with customers stakeholders, providing technical guidance and recommendations to clients on technology solutions and best practices.
• Design and develop code and API scripts, working backwards with customers from broadly defined problems and user stories. Support customers with planning, troubleshooting and deployment of their software modules that meet their backoffice integration and automation requirements.
• Provide on-site and remote support to Customers during demonstrations, training sessions, trials, workshops, and systems deployment planning meetings. Support on-site customer meetings to complete final design for custom network and backoffice integrations.
• Represent Amazon Leo during customer testing and validation procedures, collaborating with internal and external stakeholders on definition of testing procedures and infrastructure, and supporting onsite or remote testing activities until final customer acceptance is achieved.
• Work with sector and core GES leads guiding Engineering activities, defining the baseline operational runbooks, coordinating development of tooling and mechanisms, and sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.
• Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed