Sr. CSPI Manager, Food Ingredients, US/CAN - Manager of Technical Service

Ingredion • Bedford Park, IL

28d • Hybrid

About The Position

Join Ingredion, where innovation impacts lives worldwide ! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on , and your everyday snacks . As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience , there's a place for you here to make a real difference . Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create . Location: Bedford Idea Park Lab Workplace type: Hybrid Ingredion Food Ingredients team is seeking a dynamic and experienced Manager/Sr. Manager of Technical Service to lead our Food Ingredients technical support strategy across the United States and Canada, representing over $1.2B in sales. This role is pivotal in driving customer satisfaction, innovation, and business growth through expert technical service and strategic leadership. You will manage a team of technical professionals who serve as front-line experts in ingredient selection, formulation, product development, and troubleshooting across diverse food categories. You’ll also collaborate cross-functionally to support product launches, develop go-to-market tools, and deliver engineering solutions aligned with business strategy.

Requirements

• Bachelor’s degree in Food Science, Food Engineering, Chemical Engineering, or related field; Master’s degree preferred.
• Minimum 10 years of relevant experience in the food industry, including roles in manufacturing, engineering, quality, or product development.
• Broad food processing and application expertise across key categories.
• Hands-on experience with food concept development using culinary, lab, or pilot plant equipment.
• Strong understanding of Sweeteners, including nutritive and polyol types; knowledge of handling characteristics is a plus.
• Proven leadership in people management and talent development.
• Demonstrated success in leading customer projects and building long-term relationships.
• Excellent cross-functional collaboration and problem-solving skills.
• Strong communication and presentation abilities, with experience engaging senior audiences.
• Willingness to travel approximately 30%, primarily in US and Canada.

Responsibilities

• Lead and develop a high-performing technical team with a customer-focused innovation culture.
• Provide hands-on technical support and lead customer projects across applications including Beverage, Bakery, Dairy, Confectionery, Savory, and Brewing.
• Translate customer strategies into actionable technical solutions that expand their product offerings.
• Build strong, collaborative relationships with customers and internal stakeholders across Sales, Product Management, Innovation, Manufacturing, and Supply Chain.
• Represent Ingredion in trade organizations to promote capabilities and stay current with industry trends.
• Support strategic initiatives by building technical capabilities and tools that drive efficiency and growth.
• Prioritize and guide technical project plans to meet milestones with agility and impact.
• Coordinate technical support for industry and customer events, leveraging deep product and application knowledge.
• Contribute to knowledge management systems and collaborate with category teams to grow enterprise-wide expertise.
• Develop technical bulletins, sales enablement tools, and other resources in partnership with Sales and Marketing.

Benefits

• Total Rewards Package – Competitive salary and performance- based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings , and resources for your physical , mental, and emotional well-being
• Career Growth – Learning, training, and development opportunities , including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation , with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products , services , and travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees