Technical Account Manager - US (Remote)

Ibex Medical Analytics • Central US, OK

22h • Remote

About The Position

About Ibex: IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine. IBEX is a well-funded start-up with global presence and headquarters in the USA. Our world-class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people – Come join us! As a Technical Account Manager at Ibex Medical Analytics, You will oversee end-to-end customer account management - from onboarding and implementation through long-term maintenance, adoption, and value realization. You will act as a trusted technical partner and primary point of contact, ensuring customers successfully deploy, operate, and continuously derive value from Ibex solutions. This role serves as a key bridge between customers and internal teams, including Product, R&D, Support, and Sales.

Requirements

• Bachelor’s or master’s degree
• At least 3+ years of hands-on experience as a Technical Account Manager/Technical Implementation Manager , specifically within Digital Pathology, / IMS / EHR) - a must!
• A proven track record of managing the full lifecycle of customer implementations , from initial technical engagement to post-implementation, stability and growth - a must!
• Proven ability to manage ‘Change Management’ within a clinical setting (moving a laboratory from analogue to digital work flows)
• Excellent presentation and communication skills; comfortable presenting technical and clinical value propositions to ‘C-suite’ hospital executives
• Knowledge of Cloud based solutions and their infrastructures
• Knowledge of data privacy and compliance (HIPAA)
• A ‘hands-on’ and proactive individual with strong collaboration skills
• Excellent English communication skills – In writing and verbal
• Remote-based role (US) with the flexibility to travel ~25% for customer sites and meetings.

Nice To Haves

• Experience with Digital Pathology workflow and integrations - preferred
• Fluency in additional language/s – preferred

Responsibilities

• Own the end-to-end technical account management for assigned customers, from onboarding and implementation through ongoing maintenance and expansion.
• Lead and coordinate customer onboarding, solution deployment, and system integrations.
• Serve as the primary point of contact for customers throughout the lifecycle, building strong, long-term relationships with key stakeholders.
• Proactively manage ongoing customer engagements, including regular check-ins, issue tracking, and risk mitigation.
• Monitor product adoption, system performance, and customer satisfaction, and drive continuous optimization.
• Coordinate with Support, Product, and R&D teams to ensure timely resolution of technical issues and effective communication with customers.
• Act as the voice of the customer internally, providing structured feedback to influence product improvements and roadmap decisions.
• Support account growth by identifying opportunities for expanded usage or additional solutions in collaboration with Sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees