Sr. Creative Account Manager

T-Mobile•Irvine, CA

2d•Onsite

About The Position

The Senior Creative Account Manager is a creative account- and project-management-focused leader responsible for orchestrating the end-to-end workflow of creative campaigns across Mint Mobile & Ultra Mobile, including UX/UI, social (organic and paid), digital, and broader integrated marketing initiatives. This senior-level role requires a high degree of independence, strategic thinking, and problem-solving ability. The ideal candidate is a self-directed professional who takes ownership of projects from inception to completion, anticipates challenges before they arise, and makes sound decisions with minimal oversight. This role does not produce creative work directly. Instead, it serves as the operational and strategic backbone that connects internal creative teams—including UX/UI, Design, Copy, and Animation—with marketing partners, internal stakeholders, and business clients. Success is measured by the team's ability to align creative deliverables with project objectives, deliver work on time, and contribute to campaign performance while maintaining brand consistency.

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Marketing, Advertising, or related field
4-7 years Solid Creative Account Development Management (client and/or agency experience).
4-7 years Ability to manage innovative creative ideas while adhering to brand guidelines.
Strong understanding of Direct Marketing techniques.
Ability to optimize creative based on results and handle multiple projects simultaneously.
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Operate with a high degree of autonomy, independently managing multiple projects and workstreams simultaneously without requiring close direction or oversight.
Apply strategic, high-level thinking to anticipate workflow challenges, identify risks early, and develop proactive solutions that keep campaigns on track.
Exercise sound judgment in ambiguous situations, making confident decisions on prioritization, resourcing, and escalation paths that serve both project and business needs.
Serve as a trusted senior resource for internal teams and stakeholders, bringing a solutions-oriented mindset and a calm, authoritative presence to complex or fast-moving projects.
Lead the creative development process for acquisition campaigns and social initiatives, coordinating with internal clients and agency partners to ensure visual assets and copy strategies align with business goals and brand standards.
Manage and support fully integrated campaign efforts — spanning UX/UI, social (organic and paid), digital, and other creative channels — ensuring high-quality executions across all touchpoints.
Measure success through alignment of creative outputs with project objectives, timely delivery, and contribution to overall campaign performance.
Lead creative account workflows from initiation through final delivery across all creative channels, managing day-to-day production, account operations, and project coordination for both XD and social workstreams.
Independently scope and monitor workloads across simultaneous projects; proactively identify and communicate timeline risks, resource constraints, deliverable schedules, and scope changes to stakeholders.
Manage day-to-day escalations and troubleshoot creative production challenges, ensuring workflow blockers are resolved quickly and teams remain on track.
Serve as the primary point of contact for all project meetings — including kick-offs, WIPs, and creative reviews — facilitating discussion, maintaining accurate records of decisions, and distributing clear action items to the broader team.
Act as the liaison between internal business stakeholders and creative teams, translating business requirements into clear, actionable creative briefs and project scopes.
Manage relationships and day-to-day coordination with external partners, ensuring deliverables are on brief, on time, and aligned with campaign objectives.
Collaborate with internal creative teams — including UX/UI, Design, Copy, and Animation — as well as marketing partners to coordinate schedules, align on deliverables, and remove workflow blockers. This role coordinates and facilitates creative work, not executes it.
Collaborate with the Sr. Creative Director and lane leads on process optimization and to develop scopes of work based on business and functional requirements.