Sr. Coordinator, Servicing Customer Communications

Freedom Mortgage•FL Remote, FL

10d•Onsite

About The Position

The Sr. Coordinator plays a key role in the development, implementation, and maintenance of machine derived letters and notices, ensuring all programmed content aligns with regulatory requirements. Additionally, they work hand in hand with internal business partners and vendors to further develop and enhance existing processes that reduce risk to ensure efficient and accurate letter distribution on a large scale.

Requirements

Requires logical reasoning and data analyzation capabilities
Exceptional problem-solving skills with a strong attention to detail
Ability to think critically and challenge assumptions and conclusions
Able to clearly communicate complex information to non-technical stakeholders
MS Office, specifically Excel, proficiency at an intermediate level
Excellent team player and team builder
Ability to manage multiple tasks at once and work under tight deadlines while responding to changing business and technical conditions
Four (4) to Six (6) years of related experience within the mortgage servicing industry.

Nice To Haves

Bachelor's degree (B.A.) from a four-year College or University or equivalent combination of education and experience, preferred.

Responsibilities

Identify and program selection criteria and loan scenarios for machine derived letters and statements based on event triggers and business requirements to ensure effective and timely communication with Freedom customers.
Create detailed test plans and perform User Acceptance Testing for all statement and letter changes, as well as monitor enhancements post implementation to ensure successful installation.
Determine best practices for programming machine derived letters based on various project requests and scenarios.
Engage with other cross-functional teams and Legal Compliance to define machine derived letter logic, timing, and guidelines for all customer facing communications.
Work with project and change managers on a variety of projects related to regulatory requirements and business needs.
Coordinate with print vendors to deliver requirements and prioritize each programming request based on information from internal business partners, Legal Compliance, and Change Management.
Manage the print vendor relationship to ensure communications are sent timely and accurately.
Play a pivotal role in large scale annual projects, i.e. Year End, Annual Privacy Notice distribution, and Code Cross testing
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.