Sr. Coordinator, Client Services

CorroHealth • PA-Remote, PA

1d • Onsite

About The Position

The Senior Client Service Coordinator plays a key role in supporting the Client Services team by leading resolution efforts for complex client issues, mentoring team members, and driving operational improvements. This role serves as a subject matter expert across key service areas, with a particular focus on the Appeals product line, which represents a significant portion of departmental volume. The Senior Coordinator collaborates cross-functionally to ensure timely, accurate, and client-focused service delivery.

Requirements

• High School Diploma or equivalent required
• Client Services experience required
• 1–2 years in healthcare appeals workflows, including managing appeal submissions, interpreting payer-specific requirements, and an understanding of timely filing guidelines
• Knowledge of healthcare revenue cycle operations, including prior authorization, denials management, and appeals resolution
• Demonstrated ability to communicate clearly and professionally
• Experience collaborating with Strategic Advisors and cross-functional teams (technical, operational, and client-facing) to resolve escalated issues and communicate outcomes
• Familiarity with HIPAA and healthcare compliance standards in client communications and documentation
• Computer proficient.
• Demonstrates initiative and accountability in resolving issues and driving outcomes
• Works independently while contributing effectively to team goals
• Exceptional organizational and time management abilities
• High attention to detail and accuracy in documentation and task execution
• Ability to manage multiple priorities and track deliverables across projects
• Excellent written and verbal communication skills, with a professional and client-focused tone
• Customer-focused mindset with a commitment to service excellence
• Adaptable in a fast-paced, collaborative environment
• Strong critical thinking and problem-solving skills, especially appeals workflows
• Comfortable collaborating with cross-functional teams, including Strategic Advisors, technical, and operational stakeholders
• Commitment to HIPAA/HITECH compliance and confidentiality in all communications and documentation

Nice To Haves

• Bachelor’s degree strongly preferred
• Prior experience accessing hospital EMRs and payer portals strongly preferred
• Experience with Salesforce preferred
• Experience as a Business Analyst or Project Management preferred

Responsibilities

• Lead resolution of complex client service issues, acting as the first escalation point and ensuring timely follow-up, especially for high-volume areas such as UM Appeals.
• Serve as a subject matter expert (SME) in UM Appeals and other key operational workflows, with deep understanding of payer-specific requirements, timely filing guidelines, and documentation standards.
• Monitor and analyze operational performance, identifying trends and opportunities for improvement, and delivering actionable insights to enhance service delivery and client satisfaction.
• Develop and maintain training resources, including SOPs and best practices, while mentoring and onboarding new team members.
• Collaborate with Strategic Advisors, technical teams, and operational stakeholders to resolve escalated issues, support strategic initiatives, and improve client outcomes.
• Perform additional duties as assigned that align with departmental and company growth initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED