Sr Coord: IT Support

Vail Resorts • Stowe, VT

9d • $22 - $26 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• Familiar with technology support in an enterprise environment.
• Able to work independent and prioritize work load.
• Ability to sit and stand for long periods of time.
• Able to move 50 lbs (with assistance if needed).
• Should be able to work a schedule that can include weekends and holidays.
• Ability to ski or snowboard at intermediate level, or desire to learn.
• Valid US driver’s license.

Nice To Haves

• IT experience
• Develops a working knowledge of Vail’s organizational structure
• Updates and/or creates SOPs
• Assists, trains and mentors IT coworkers
• Assists with procurement

Responsibilities

• Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.
• Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
• Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Mentor/share job knowledge with junior PC Techs.
• Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
• Provide support for resort and remote-location sales points and peripherals.
• Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
• Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
• Create and maintain accurate documentation and SOPs, as assigned.
• Strive for continual improvement and growth by actively participating in company and IT-specific training.
• Suggest and implement new ideas and tactics for improving user support and the guest experience.
• Develop working knowledge of Vail Resorts IT organizational structure and processes.
• Mentor and share job knowledge/skills with junior PC Techs.
• Assist with procurement.
• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
• Perform tasks with integrity by always doing the right thing.
• Engage and support the community--contribute to its success.
• Promote all company values.
• Welcome and engage with all guests and coworkers.
• Support and engage in the company’s diversity, equity and inclusion efforts.
• Maintain a positive attitude with all aspects of the job.
• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
• Other duties and projects as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed