Sr. Contract Support Specialist

McKesson•Irving, TX

2d•$28 - $47•Hybrid

About The Position

The Sr. Contract Support Specialist at McKesson Corporation plays a vital role in ensuring the efficient and accurate execution of contracts, providing advanced administrative and operational support to the legal and business teams. This role partners directly with customers, GPOs, suppliers, account managers, Credit, and other internal stakeholders to ensure timely, accurate onboarding and pricing eligibility. The ideal candidate brings strong ownership, attention to detail, process discipline, customer service skills, and the ability to manage Salesforce-based work while collaborating across teams to resolve issues and support a positive customer experience.

Requirements

Typically requires 5+ years of related customer service, contract administration, accounting, finance, or business operations experience.
1 or more years of contract, chargeback, pricing, onboarding, compliance, or related operational support experience.
Experience in healthcare, pharmacy support, or the wholesale drug industries.
Experience managing transactional processing, customer compliance, problem solving, research, analysis, and stakeholder follow-up.
Proven ability to support key accounts, customer-facing relationships, and cross-functional issue resolution.
Strong customer service orientation with the ability to communicate clearly with customers, GPOs, suppliers, account managers, and internal partners.
High attention to detail, accuracy, organization, and time management in a fast-paced onboarding environment.
Process discipline, reliability, and accountability with the ability to follow documented procedures and meet deadlines.
Strong verbal and written communication skills, including the ability to summarize issues, present findings, and provide clear status updates.
Analytical and problem-solving skills with experience researching issues, validating data, and identifying trends or root causes.
Ability to collaborate effectively as part of a remote or hybrid team while demonstrating flexibility, initiative, and ownership.
Proficiency with Microsoft Excel and business systems used for workload tracking, data analysis, or customer/account support.

Nice To Haves

Preferred experience with Salesforce, SAP, contract administration systems, customer onboarding tools, process improvement, or automation initiatives.

Responsibilities

Manage customer onboarding activities for new McKesson customers and customers changing GPO affiliation.
Coordinate contract setup and pricing eligibility validation with suppliers, GPOs, account managers, Credit, Master Data, and internal onboarding partners.
Monitor Salesforce-based onboarding workload, track supplier responses, identify issues, and communicate updates to customers, GPOs, and account managers.
Research and resolve contract, chargeback, credit, rebill, and pricing-related questions by partnering with cross-functional teams.
Prepare, analyze, and present onboarding data so stakeholders can understand findings, next steps, and customer impact.
Follow documented processes to ensure accuracy, compliance, and consistency across assigned onboarding work.
Demonstrate ownership of assigned portfolios, proactively escalate risks, and support issue resolution to help the team meet department goals.
Contribute ideas for process improvement and future automation that reduce administrative burden and improve the customer onboarding experience.
Perform other duties and responsibilities as assigned.