Sr. Consultant, Professional Services - TS/SCI Cleared

ScienceLogic•Reston, VA

12d•Onsite

About The Position

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. Candidates must reside within commuting distance of the Washington, D.C., Maryland, and Northern Virginia (DMV) area to effectively support customers, attend onsite meetings, and travel to customer locations as business needs require. This role requires 5 days a week, on-site in Springfield, Virginia. ScienceLogic is looking for a TS/SCI Cleared Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

Requirements

10+ years in the Federal space
Must currently possess an active TS/SCI clearance and be able to successfully complete a Counterintelligence Scope Polygraph (CI Poly) as a condition of employment.
7+ years’ experience supporting/using enterprise class infrastructure monitoring platforms, network management, or application performance products
5+ years experience with Linux operating system
3+ years MySQL Database experience
3+ years of experience with SNMP configuring SNMP trap and/or Syslog alerts and vendor MIB architecture
Strong knowledge of PowerShell, WMI, XML/SOAP
Proven experience with implementation of enterprise level network management or application performance products
Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
System administration/support experience in Windows and Unix environments with an emphasis on Linux
Exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
Excellent written and verbal communication skills
Strong leadership skills with the ability to prioritize competing project timelines
Creative individual who looks for new and innovative ways to resolve problems
Effective team player willing to assist others when needed

Nice To Haves

Bachelor's degree in Computer Science/Engineering
PHP and/or Python experience desired
Linux scripting experience desired
Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) desired
Previous integration experience with ServiceNow, PagerDuty or ITSM platforms desired

Responsibilities

Provide onsite consulting services and support to a ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
Handle on-site work as a SME and Senior Consultant in ScienceLogic implementation activities
Act as the internal customer advocate for problem resolution, new product features, and future product direction
Record all activity in the department’s ticketing system
Use and create knowledge base articles based on field incidents, and/or common or critical issues
Adhere to ScienceLogic Professional Services best practices and participate in departmental projects
Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
Support and provide consulting services supporting federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)

Benefits

Comprehensive medical, dental and vision plans.
401(k) plan with employer match.
Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
5-year Service Milestone Sabbatical.
Paid parental leave.
Generous employee referral bonus program.
Pet insurance.
HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
The opportunity to learn and develop from some of the best and brightest minds in the industry!