Sr Consultant Perf Analytics - Auto Physical Damage Claims

The Hartford • Hartford, CT

2d • Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Auto Physical Damage Claims Performance Analytics organization is seeking a Senior Performance Analytics Consultant. This role is accountable for analyzing and reporting on operational and financial trends underlying auto physical damage claims. You will partner with teammates in performance analytics, the transformation and optimization team, data science, claims field leaders, product, actuarial and other segment leaders. You will proactively share emerging trends and respond to their questions on a variety of key metrics and emerging trends or issues. In addition to providing deep analytics, the ability to tell a story with data is an essential skill as you work to influence a diverse audience to drive action and enable business decisions. With a tremendous amount of data at your fingertips across different subject areas, you will partner closely with process analysts to develop new metrics, evaluate hypotheses, and drive actionable insights.
Claims Performance Analytics Strategic Direction: Leverage cutting-edge technology, advanced analytics, and seamless collaboration to deliver timely, deep insights that empower partners to confidently navigate and respond to Claim and market changes
Claims Performance Analytics Key Identify Characteristics: Trustworthy: Demonstrate authenticity, openness, and integrity in all interactions. Be real, genuine and transparent. Partnership Centric: Collaborate to align our insights around shared goals. Empathize, understand perspectives, seek input, and actively listen. Value Oriented: Remain solution oriented. Maximize our collective worth by optimizing skills, technology and processes. Sought after Experts: Be innovative thinkers and enablers of insights, driven by deep curiosity and a commitment to continuous learning.
This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Requirements

• Bachelor’s degree preferred; experience in data analysis or performance analytics preferred.
• Demonstrated strong data analytics skills and familiarity with various tools used for data exploration, analysis and visualization (e.g. Snowflake, Oracle, Excel, Tableau, ThoughtSpot, etc.)
• Strong SQL skills preferred with ability to manage and manipulate large data sets.
• Proven ability to collaborate with business partners to deliver on actionable insights.
• Strong communication skills and ability to build strong partnerships.
• Ability to execute on multiple projects concurrently while managing competing priorities and plans to meet business goals and objectives.
• Ability to lead without having formal authority and to work both independently as well as in a team environment.
• Flexibility and willingness to adapt to changing trends (operational, industry, and technological)
• Strong attention to customer needs and capability to translate into actionable solutions.
• Documented track record of creating innovative data solutions; passion for delivering outcomes.

Nice To Haves

• Auto claim experience is a plus.
• Understanding of the Agile framework is a plus.

Responsibilities

• Ability to identify and drive meaningful improvement within the Claims organization.
• Monitor metrics and identify trends, actively participating in a cross functional team to understand root causes.
• Opportunity to connect newsworthy macro trends to claims trends and operational performance.
• Drive progress and consult on important initiatives through engagement in the Auto Value Stream.
• Compile monthly reporting exhibits and deliver insights to segment and actuarial leaders at monthly meetings.
• Develop presentation material for a senior leadership audience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level