Sr. Consultant, Operations Service Governance

CIBC•Toronto, ON

1d•Hybrid

About The Position

The Senior Consultant, Operations Service Governance, will be responsible for overseeing and enhancing the governance delivery for Enterprise Patching, Enterprise Security Hardening, and Enterprise Password Configuration. You will be involved in developing and maintaining processes and procedures to ensure timely and effective patch deployment, rigorous security hardening of systems, and robust password management practices. Collaborate with cross-functional teams to monitor compliance, assess risks, and drive continuous improvement initiatives, ensuring our technological environment remains secure, resilient, and aligned with regulatory requirements and industry best practices. This position may also contribute to remediating internal deficiencies or external deficiencies that fall under the scope of the Operations Service Governance team. Advise project managers, coordinators, and directors on technology functionality and utilization, drawing on your solid understanding of business dynamics. Additionally, you will utilize and advise on Business Intelligence (BI) tools such as Power BI, Tableau, or Qlik to support data-driven decision making and enhance reporting capabilities across the organization. Participate in the Technology Governance Council meetings to present compliance reporting using MS. PowerPoint. Contribute to transformation initiatives, helping drive organizational change and process improvements through technology adoption and innovative approaches. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

3-4+ years in an IT Governance role leading projects and designing solutions.
Ability to elicit requirements and write strong documentation.
Excellent stakeholder management and communication skills.
Strong analytical abilities, including data analysis and gap analysis expertise.
Proficiency with Excel pivot tables, Visio, and other Microsoft Office applications.
Hands-on experience with BI tools such as Power BI, Tableau, or Qlik.
Ability to put clients first.
Ability to engage with purpose to find the right solutions.
Ability to go the extra mile, because it is the right thing to do.
Ability to give meaning to data.
Enjoy investigating complex problems and making sense of information.
Confidence in ability to communicate detailed information in an impactful way.
Ability to be driven by collective success.
Understanding the power of an inclusive team that enjoys working together to create a shared vision.
Ability to inspire outcomes by making yourself heard.
Bringing your real self to work and living values – trust, teamwork, and accountability.
Legally eligible to work at the location(s) specified.
Ability to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

Nice To Haves

Agile Thinking
Critical Thinking
Operational Risks
Process Design

Responsibilities

Overseeing and enhancing the governance delivery for Enterprise Patching, Enterprise Security Hardening, and Enterprise Password Configuration.
Developing and maintaining processes and procedures to ensure timely and effective patch deployment, rigorous security hardening of systems, and robust password management practices.
Collaborating with cross-functional teams to monitor compliance, assess risks, and drive continuous improvement initiatives.
Remediating internal deficiencies or external deficiencies that fall under the scope of the Operations Service Governance team.
Advising project managers, coordinators, and directors on technology functionality and utilization.
Utilizing and advising on Business Intelligence (BI) tools such as Power BI, Tableau, or Qlik to support data-driven decision making and enhance reporting capabilities.
Participating in the Technology Governance Council meetings to present compliance reporting using MS. PowerPoint.
Contributing to transformation initiatives, helping drive organizational change and process improvements through technology adoption and innovative approaches.
Gathering governance requirements and governance data for reporting.
Building strong relationships, leading discussions, listening and asking the right questions to ensure solutions meet requirements.
Supporting end-to-end governance management as a subject matter expert.
Providing guidance to a diverse team of technology and project professionals.
Maintaining a collaborative work environment and supporting team members to resolve organizational, operational, and process challenges.
Championing and supporting transformation initiatives by identifying opportunities for process improvement, facilitating change management, and promoting the adoption of innovative technologies for technology governance.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development