Sr. Consultant, Operations Enablement

CIBC•Toronto, ON

1d•Hybrid

About The Position

Reporting to the Director, Operations & Enablement, the Sr. Consultant, Operations & Enablement is instrumental in supporting and governing operational risk programs, ensuring compliance, and driving business-critical change initiatives across digital banking and client engagement. This role maintains robust governance frameworks and delivers outcome-focused results that align with the bank’s strategic objectives, collaborating with stakeholders to optimize processes, manage controls, and oversee records. The Sr. Consultant also fosters a culture of continuous improvement and operational excellence, ensuring the portfolio is aligned with governance, business management, and key operational pillars. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Demonstrate work experience designing, implementing, and managing operational risk frameworks within a digital and frontline banking environment, ensuring compliance with internal and external policies, standards, and guidelines.
Demonstrate work experience in records management, including vault management, records attestations, records assessments, and implementation of robust oversight procedures.
Demonstrate work experience organizing project requirements, establishing working teams, tracking progress and bringing projects to a successful completion.
Provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals.
Act like an owner. Thrive when empowered to take the lead, go above and beyond, and deliver results.
Develop creative solutions to complex challenges by considering varying alternatives and implications.
Embrace and champion change. Continuously evolve thinking and the way of working in order to deliver your best.
Have effective communication skills and can present clearly and concisely to all levels of the organization.
Be digitally savvy. Seek out innovative solutions and embrace evolving technologies. Easily adapt to new tools and trends.
Influence makes an impact. Know that relationships and networks are essential to success. Inspire outcomes by making yourself heard.
Look beyond the moment. Make decisions and take actions that will make a difference today and tomorrow. Proactively seek new opportunities to define what's possible.
Values matter. Bring your real self to work and live values - trust, teamwork, and accountability.

Nice To Haves

Experience in developing and maintaining Control environments that support regulatory compliance and operational integrity.

Responsibilities

Support and govern operational risk programs to assure compliance and manage risk.
Optimize processes and implement business critical change initiatives across the various platforms and applications that span the portfolio.
Ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio.
Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint.
Partner with Business Controls to quarterback the Control execution and testing within the portfolio.
Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls.
Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business.
Proactively build and maintain strong working partnerships with stakeholders at all levels across the organization.
Collaborate with partners to drive outcome-focused initiatives, ensuring effective communication and alignment with business objectives.
Define project requirements, establish working teams, track progress and bring projects to successful completion.
Provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development