Sr. Consultant, Infrastructure Management

CIBC • Toronto, ON

2d • Hybrid

About The Position

CIBC’s Infrastructure Operations Network team supports secure, reliable enterprise technology services that help keep our business running smoothly. As a Senior Consultant, Infrastructure Management, you’ll provide deep technical expertise across enterprise managed file transfer services, supporting the design, build, configuration, implementation, and maintenance of critical technology solutions. You’ll work closely with technology partners to establish standards, share best practices, and help shape the roadmap for hardware, software, and security infrastructure within your area of expertise. You’ll also provide advanced support for complex technology incidents, helping to identify root causes and restore service as quickly as possible. In this role, you’ll drive operational excellence by recommending and implementing procedures that strengthen service stability, reduce risk, and support consistent uptime with minimal incidents. Your work will have a direct impact on the reliability, security, and evolution of CIBC’s enterprise file transfer environment.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• Experience in enterprise managed file transfer products such as Axway SecureTransport and IBM Connect:Direct, as well as ServiceNow, Ansible, Microsoft Access, and Microsoft Excel.
• 5+ years of experience in infrastructure management, enterprise file transfer services, or a related technology environment.
• Strong knowledge of Linux operating systems, file transfer protocols, file encryption algorithms, and scripting in Visual Basic, Python, and Shell.
• Understanding of data-in-transit and data-at-rest encryption, key management, certificate lifecycle, and secure transmission standards.

Nice To Haves

• Experience with automation, systems integration, or enterprise-scale platform support.

Responsibilities

• Provide subject matter expertise to technology teams during the design, build, configuration, implementation, and maintenance phases of initiatives involving enterprise managed file transfer tools and services.
• Deliver advanced level 4 support for technology-related incidents, troubleshoot complex issues, and help resolve service disruptions in a timely and effective manner.
• Define technical standards, best practices, and future-state roadmaps for hardware, software, and security infrastructure related to enterprise file transfer services.
• Identify service gaps and operational risks, and implement procedures and controls that improve uptime, stability, and overall service resilience.
• Partner with infrastructure, engineering, security, and project teams to recommend scalable solutions and support organization-wide initiatives based on your technical expertise.
• Clear communication with stakeholders: application teams, infrastructure teams, security, and external partners. Also, the ability to manage requests, priorities, service expectations, and issue escalations.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed