Sr. Consultant, Business Systems Analysis

CIBC•Toronto, ON

1d•Hybrid

About The Position

This is an exciting and challenging role accountable for providing requirements analysis leadership of large programs for CIBC’s Core Banking and Payments Businesses. It reports to the Director, Business analysis. In this role you and your team elicit business needs and define functional specifications. Success is measured by the ability to drive business transformation objectives and delight customers. The role independently resolves ambiguous challenges with organization-wide impacts using strong analytic and inductive thinking. Your mandate is to amplify team outcomes and enable transformation to deliver quality requirements faster for project success. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

5+ years in a Business Systems Consultant (BSC) role leading projects.
Excellent abilities to engage stakeholders with superior visual, written and spoken communication skills.
Technical acumen & AI capabilities: The ability to understand solution designs and patterns and translate business requirements to systems and solution requirements and design impacts.
Demonstrate application and learning in AI to enable continuous improvement in the business and delivery of requirements.
Demonstrate application and learning in AI to enable transformation: re-invent and re-engineer how we achieve outcomes faster.
Experienced in developing business and solution requirements in user story format utilizing collaboration tools such as Confluence and JIRA.
Challenge ideas constructively and provide options to inspire adoption and action.
Use storytelling to drive engagement and influence outcomes.
Demonstrate a growth mindset, solving problems where playbooks don’t exist.
Continuously test and learn in real time.
Realize value quickly through empathy, relationship-building, and co-creation across functions.
Clear writing, structured facilitation, and the ability to “translate” between business stakeholders and technical teams.
Able to engage with all levels - technical and non-technical - within the organization.
Bring your real self to work and live our values - trust, teamwork, and accountability.
Be legally eligible to work at the location(s) specified and, where applicable, have a valid work or study permit.

Nice To Haves

AI capabilities to enable continuous improvement in the business and delivery of requirements.
AI capabilities to enable transformation: re-invent and re-engineer how we achieve outcomes faster.

Responsibilities

Elicit business needs and define functional specifications.
Drive business transformation objectives and delight customers.
Independently resolve ambiguous challenges with organization-wide impacts using strong analytic and inductive thinking.
Amplify team outcomes and enable transformation to deliver quality requirements faster for project success.
Perform current state and root cause analysis to identify the most critical problems we need to solve and what’s causing them.
Perform capability gap analysis to identify what we need to build to solve business and customer challenges: what’s staying the same, changing and new.
Trace how business requirements impact end-to-end customer experiences and data flows across multiple banking systems.
Gather complex business requirements and facilitate solution design discussions to ensure project needs are met.
Deliver high-quality requirements on schedule, achieve stakeholder satisfaction, and drive continuous improvement in requirements processes.
Create clarity, build trust and momentum across the team.
Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals.
Recommend solutions and ideas that drive both customer and business outcomes.
Act as a trusted consultant to the business and proactively build relationships to understand their current state, short and longer-term priorities and needs.
Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.
Ensure team members cut through siloes to engage delivery partners across the bank and collaborate with Design, Development and QA functions to deliver projects.