Sr Construction Manager

Black Box•Rayville, LA

20h

About The Position

The Sr Construction Manager leads construction planning, control, relationship management, and execution in accordance with NACS PMO standards, processes, and methodologies. The role prepares and negotiates construction roadmaps with participating organizations and customers, covering work and organizational breakdown structures, requirements, estimates, milestone payments, risks, and communications. It establishes milestones, monitors plans and schedules, resolves program problems, and directs employees assigned to programs across technical, professional, and administrative areas. The position manages construction delivery and execution to meet key performance indicators, business results, client satisfaction, and service-level agreements. It serves as the primary customer contact for construction activities, leads recurring customer reviews, and communicates program status and risks to leadership, steering committees, and other stakeholders. The role also supports proposals and contract negotiations, develops client business and enhancement opportunities, fosters collaboration across the organization, and promotes continuous improvement in construction management practices. It has onsite responsibilities for technicians and may require travel up to 20%.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant experience.
At least 5 years of Construction Management experience within the technology services industry.
Excellent service philosophy and understanding of the challenges of providing superior customer experience nationally while controlling costs.
Strong collaboration and communication skills, including team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision making.
Ability to work effectively across internal functional groups to optimize product offerings, create seamless internal and external customer experiences, and resolve issues.
Proven ability to expand and apply knowledge of market and industry trends and recommend and implement process and efficiency improvements.
End-to-end process thinking and proven experience leading organizational change, understanding its effects on employees, and using strategies to reduce organizational risk.
Strong experience handling employee issues and making sound judgments.
Proficiency with MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Construction, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Ability and willingness to travel up to 20%.

Responsibilities

Apply NACS PMO standards, processes, and methodologies to construction planning and execution.
Plan construction work, including initiating, estimating, resourcing, scheduling, and budgeting.
Monitor construction scope, schedule, cost, profit, and budget; anticipate problems and conflicts, take corrective action, resolve issues, and oversee reporting and quality assurance.
Manage client relationships, construction teams, and change management.
Assist with proposal development and contract and subcontract negotiations alongside sales and legal teams.
Prepare a Construction Roadmap with participating organizations and negotiate agreement with the customer, including work and organizational breakdown structures, requirements, cost and material estimates, milestone payment schedules, and risk and communication plans.
Establish milestones and monitor adherence to master plans and schedules; identify program problems and obtain solutions, including resource allocation or contractual specification changes.
Direct employees assigned to programs from technical, professional, or administrative areas.
Manage construction delivery and execution using effective, pragmatic methodologies to achieve KPIs, business results, client satisfaction, and SLAs.
Serve as the primary customer contact for construction activities and lead recurring reviews covering cost, schedule, technical performance, risks, and customer considerations.
Develop new business or expand the product line with clients, as applicable; manage customer enhancement programs, bids, schedule estimates, and approval activities.
Communicate program status to leadership, steering committees, and other stakeholders.
Manage construction issues and risks promptly, escalating when necessary.
Build collaborative relationships across NACS operations, organizational levels, and departments to support construction management activities and company priorities.
Promote growth and continuous improvement of construction management practices within the PMO and organization.
Meet performance targets established by leadership for applicable KPIs.
Perform other duties as assigned by management.
Provide onsite supervision or responsibilities for technicians.
Travel up to 20%.