Sr Computer Operator
SECU•Raleigh, NC
•Hybrid
About The Position
The Senior Computer Operator ensures the stability of mainframe operations by resolving complex job issues, improving shift procedures, and mentoring junior operators. This role contributes to operational reliability through proactive monitoring and RCA.
Requirements
- High school diploma or equivalent
- 5+ years of experience in computer operations or data center support.
- Experience in a 24x7 or batch-driven mainframe operations environment.
Nice To Haves
- Associates degree in IT, Computer Science, Information Systems or related field.
- 5+ years of relevant experience
- Proficient with job scheduling tools, TSO/ISPF, and automation consoles.
Responsibilities
- Monitor and troubleshoot high-volume job streams and system messages with minimal supervision.
- Investigate recurring job failures and assist in documenting root cause analysis.
- Recommend updates to runbooks, checklist, and operational SOPs.
- Assist with onboarding and training junior staff; serve as a go-to resource during shift.
- Support infrastructure maintenance windows and validate job restarts post activity.
- Provide shift summaries and communicate operational risks to operations management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
