Sr Community Outreach Representative – Duals – Worcester County

Point32Health • Remote Worker Home Office (MA), MA

5d • Hybrid

About The Position

This is a HYBRID OPPORTUNITY FOR LOCAL CANDIDATES. The Sr Community Outreach Representative - Duals will be highly visible in the 65+ Community to promote Point32Health, Duals Plan (Point32Health Duals) and its benefits that lead to the enrollment of new members. Education will be given to prospects and their care givers, Community Health Centers, Providers, local Elder Services, Councils on Aging, Housing Authorities, Senior Centers, and SHINE Counselors. The primary objective of this position is to identify prospective Duals-eligible members, explain the features and benefits of the plan in an assigned territory/marketplace, and assist with enrollment into the plan. Successful candidates generate leads from a variety of sources including networking, account management, grassroots sources as well as from member referrals.

Requirements

• Must be local to the Worcester County area for hybrid work.
• Must have a valid driver's license and reliable transportation.
• Must have 100% compliance with completion of all required certifications, licensing, continued education, policy acknowledgement and work plan documents within dates of completion requirements.
• Must successfully complete annual product training, AHIP certification and additional training and/or certification that may be required.

Nice To Haves

• Experience in sales or community outreach, particularly within the healthcare or insurance industry.
• Familiarity with MassHealth and Medicare dual-eligible populations.
• Strong presentation and communication skills.
• Ability to build and maintain relationships with community partners.
• Proficiency in using sales databases and tracking systems.

Responsibilities

• Effectively present the Point32Health Duals Program and its benefits to the 65+ MassHealth populations residing in the Community.
• Meet or exceed enrollment goals within an assigned territory; using a full sales mix of outreach & sales activities Conduct group and/or individual sales presentations and enroll eligible prospects on site as often as possible
• Primary activities include community-based lead generation, developing partnership-based relationships with providers, community-based-organizations, senior housing, senior centers, advocacy agencies, etc. Other outreach & sales activities include conducting sales meetings, in-houses, conversion meetings, lead meetings, special events, developing referrals and having regular business reviews with accounts.
• Perform lead follow up and qualification calls to interested individuals to explain the purpose and benefits of Point32Health Duals and scheduling home visits to meet with prospects.
• Maintain lead tracking and sales database for all sales activity and consumer interactions performed.
• Submit completed enrollment applications on a timely basis.
• Coordinate and develop relationships with key community groups to allow Point32Health Duals to participate in community-sponsored events.
• Represent Point32Health Duals at community/company-sponsored events to promote the company and the plan, raise awareness, network, and generate leads.
• Provide weekly activity plans, result summaries and monthly expense reports.
• Know provider networks (physician, hospital, and pharmacy) within assigned territories.
• Maintain good working knowledge of competitor products in the market
• Represent Point32Health Duals in a manner consistent with stated company values and departmental Code of Ethics
• Adhere to company and departmental policies and procedures, including abiding to all CMS and EOHHS guidelines.
• 100% compliance with completion of all required certifications, licensing, continued education, policy acknowledgement and work plan documents within dates of completion requirements.
• Submit completed enrollment applications on a timely basis
• Successfully complete annual product training, AHIP certification and additional training and/or certification that may be required
• Perform other duties as necessary and assigned
• Other duties and projects assigned.

Benefits

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed