Sr. Communications Specialist - PSLD

Caterpillar Inc.•Peoria, IL

5d•$112,710 - $169,060•Onsite

About The Position

Caterpillar has an exciting opportunity for a Sr. Communications Specialist to join the Product Support & Logistics Division (PSLS). In this role, you will serve as the primary communications partner for the Global Service team, helping translate complex service technology initiatives into compelling narratives that resonate across the enterprise and beyond. You will play a key role supporting senior leaders and bringing to life the stories behind Caterpillar's dealer service strategy, technical dealer training, and dealer technician recruiting initiatives, helping stakeholders understand the critical role the Global Service team plays in developing the solutions that solve customer challenges. This position requires someone who can quickly understand technical concepts, connect business strategy to outcomes, and create impactful communications that elevate the work of the Global Service team.

Requirements

Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Business, or a related field (or equivalent experience).
Five or more years of experience in Communications, Public Relations, Executive Communications, or a related field.
Strong project management skills with the ability to manage multiple stakeholders, priorities, and deadlines.
Proven ability to translate highly technical concepts into meaningful business narratives for non-technical audiences.
Experience supporting both internal and external communications (executive communications, thought leadership initiatives, speaking engagements, media opportunities).
Familiarity with generative AI tools and prompting techniques used for research, content creation, and communications planning.
Ability to maintain confidentiality and navigate sensitive business information.
Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
Knowledge of developing and maintaining trust; ability to develop trusting relationships and provide solicited, respected and valued perspectives to clients/peers that guide thinking, facilitate issue resolution and enhance client/peer capabilities.
Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Knowledge of the concepts, tools and techniques for effective listening and communicating; ability to apply these theories to receive, transmit and accurately interpret information and ideas to influence others in various situations.
Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Knowledge of copywriting and editing; ability to write, review and edit texts and documents to promote marketing.
Knowledge of techniques and media for internal communications; ability to produce and distribute news, newsletters and other communications materials targeted at the employees.

Nice To Haves

Experience working with global teams and stakeholders across multiple regions is preferred.

Responsibilities

Serve as the communications advisor for the Global Service leadership team in Caterpillar’s Product Support & Logistics Division.
Develop communication strategies that support executive priorities and organizational objectives.
Provide counsel on messaging, communication risks, stakeholder considerations, and organizational impact.
Manage communication priorities, workflows, timelines, and deliverables across multiple stakeholders.
Collaborate with internal stakeholders and advise on the suitability of approaches for communication efforts.
Track and analyze metrics to measure the effectiveness of internal communications.
Create content for employee communication channels; ensuring that messaging and branding are consistent across all channels.
Develop and distribute communications materials, such as written communications, presentation materials, etc. to deliver key messages.