Sr. Commercial Finance Servicing Associate (Vehicle)

Hyundai Capital•Irvine, CA

1d•Hybrid

About The Position

The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.

Requirements

Minimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwriting
High school diploma or GED equivalent required.
Ability to communicate effectively with internal and external business partners at all levels
Effectively work in a team environment
Strong negotiation skills – ability to negotiate mutually beneficial arrangements with a customer
Ability to follow established workflows, procedures, and compliance requirements
Strong analytical, problem-solving, and account-reconciliation skills
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

Background in auto finance or automotive fleet services a plus
Associate’s or bachelor’s degree preferred.
Knowledge of Daybreak, KSIOP and CRM is preferred
Accounting experience highly desirable
Knowledge of HCA servicing and collection products, processes and procedures is preferred
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

Responsibilities

Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements
Handle inbound calls from delinquent CVF customers.
Manage CVF collections queue of accounts 1-89 days delinquent.
Provide payment extensions to qualified CVF customers.
Accurately document all account activity, customer communications, and resolution steps.
Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.
Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.
Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.
Manage inbound and outbound CVF customer service calls in a professional and timely manner.
Document customer interactions and complete required account maintenance activities.
Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.
Document all actions taken on accounts and perform all necessary account actions for CVF customer.
Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures.
Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.
Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.
Generate CVF Fleet Customer Statements.
Review and reconcile payments received from CVF Fleet customers.
Document, review and process incoming Total Loss emails for CVF Fleet Customer.
Generate, review, and distribute CVF consolidated billing statements for eligible customers.
Review incoming consolidated payments to ensure accurate and timely application.