Sr. Collections Strategy Manager

TrueML

4d•$145,000 - $175,000•Remote

About The Position

Sitting at the intersection of analytics, technology, and deep domain expertise, you will translate consumer and portfolio signals into sophisticated, tech-enabled collection strategies. Reporting to the Senior Director of Business Planning, your critical goal is to design, launch, and optimize multidimensional strategies across email, SMS, dialing, and digital self-service channels to boost liquidation, drive payment conversion, and elevate operational performance.

Requirements

8+ years in consumer finance or lending, including 5+ years specializing in consumer debt collections and collections strategy.
Deep understanding of collection levers, strong prioritization instincts, and a proven track record of improving recovery metrics through channel optimization and segmentation.
Ability to frame complex problems, build evidence-based business cases to secure product prioritization, and align cross-functional teams.
Solid working knowledge of regulatory frameworks (FDCPA, Regulation F, TCPA) to proactively design both effective and compliant strategies.
Comfortably utilize AI tools to speed up work and are familiar with champion/challenger testing, SQL/BI platforms (Looker, Tableau), and Jira.

Responsibilities

Own Strategy End-to-End: Lead collections strategy initiatives from initial opportunity identification through design, testing, launch, and ongoing optimization.
Design Multi-Channel Treatments: Determine contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels.
Bridge Strategy and Execution: Translate strategic concepts into actionable business requirements and clear business cases for Product, Engineering, and Operations teams.
Drive Cross-Functional Momentum: Partner across Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production without relying on formal authority.
Optimize Key Metrics: Monitor delivery, engagement, payment conversion, and payment plan break rates to improve client scorecard performance and recovery outcomes.
Leverage Modern AI & Analytics: Utilize AI tools to accelerate hypothesis development, research, and strategy design while building repeatable testing frameworks.