Sr. Collections Specialist

Culligan International•Rosemont, IL

About The Position

The Senior Collections Specialist is responsible for managing overdue accounts, negotiating repayment plans, and ensuring timely debt recovery, while mentoring junior staff and ensuring compliance with all applicable laws and company policies.

Requirements

4+ years of experience in accounts receivable, billing, or collections
Proficiency in accounting software (Microsoft Office, IFS)
Proficient in Excel, including VLOOKUP and pivot tables
Strong communication skills
Ability to work independently while also contributing to a team
Accuracy and attention to detail

Nice To Haves

Resourcefulness
Customer Focus
Team Player
Passion
Integrity
Organizational/Planning
Communication
Self-Awareness
Energy

Responsibilities

Handles complex and severely delinquent accounts
Successfully contact and collect past due balances on assigned customers
Negotiate payment plans, settlements, or credit extensions while maintaining fairness and compliance with relevant laws
Review and monitor delinquent accounts, maintain losses within targets, and take action on special cases
Work with and involve appropriate parties to resolve billing disputes, short-payments and discrepancies
Communicate with customers professionally and proactively
Answer all calls as they arrive, returning calls the same day
Contact customers regarding payments, account irregularities, etc.
Maintain and enter transactional information
Maintain accurate records of all communication, payment agreements, and account status in databases and collection systems
Work with assigned branches to reconcile credits and outstanding balances
Monitor accounts to track repayment progress and assist with generating reports for management
Provide special project support as requested
Suggest and implement process improvements to enhance efficiency in AR operations
Escalate significant issues timely