Sr. Collections Operations Associate
Hyundai Capital•Plano, TX
•Hybrid
About The Position
Sr. Collections Operations Associate is primarily responsible for providing supplemental Collector coaching and delivering timely feedback to collection agents. This position is responsible for handling escalated customer calls, reviewing accounts and collector skill-up training. This position will assist managers with floor coverage, facilitating team activities and meetings, will assist with special projects, user acceptance testing when supporting project deployments, and any additional ad hoc requests to support operations.
Requirements
- Minimum 4-6 years related experience in a call center performing Collections, Servicing, Credit or Funding roles
- High school graduate or GED equivalent
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
- Basic computer skills - Knowledge of Microsoft Windows including Word and Excel
- Strong communication skills (Verbal and written) - Ability to clearly communicate thoughts and ideas to peers and customers
- Strong listening skills - Ability to listen and understand direction
- Ability to multitask and work under pressure
- Ability to prioritize tasks and effectively manage time to meet assigned deadlines
- Excellent organizational and problem-solving skills
- Proven track record with delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Provide supplemental coaching, mentoring, and guidance to team members in accordance with department standards to increase knowledge, quality, and performance.
- Assist with escalated calls, account approval requests, floor coverage, account reviews, and facilitation of team meetings/activities
- Complete collector onboarding and skill up training.
- Provide call support for all functions within Collections as needed while complying with all relevant policies and procedures
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
