Sr. Collections Analyst

Doble Careers•Marlborough, MA

4d•Onsite

About The Position

A Senior Collections Analyst at Doble Engineering is responsible for driving collection performance through proactive management of customer accounts, strategic collection activities, payment discrepancy resolution, and customer engagement. This role serves as a primary collections resource for key customer accounts, helping to improve cash flow, reduce aging, resolve payment issues, and enhance overall customer experience through effective collaboration with customers, Sales, Customer Care, Billing Operations, Channel Partners, and Finance stakeholders. The position also provides cross-functional support across Accounts Receivable operations, including cash application, reconciliations, reporting, and process improvement initiatives. This position will report to the Billing & Collections Manager and is located at Doble’s Marlborough facility.

Requirements

5+ years of Accounts Receivable, commercial collections, or related finance experience, including experience in a senior-level or lead collections role.
Proven ability to manage customer portfolios and drive collection performance in a business-to-business environment.
Strong knowledge of collections, aging management, account reconciliations, dispute resolution, and payment discrepancy management.
Experience resolving unapplied cash, short payments, deductions, remittance issues, and other Accounts Receivable exceptions.
Demonstrated cross-functional expertise within Accounts Receivable, with the ability to provide backup support for collections, cash application, reconciliations, and other key AR functions.
Strong analytical, organizational, problem-solving, and decision-making skills.
Excellent written, verbal, negotiation, and customer communication skills.
Ability to collaborate effectively with Sales, Finance, Operations, Channel Partners, and customers.
Proficiency with ERP systems, Microsoft Excel, and Accounts Receivable reporting tools.
Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
High level of accountability, attention to detail, and customer service focus.
Collaborative, adaptable, and committed to supporting team and organizational goals.

Nice To Haves

Experience managing strategic, high-value, or complex customer accounts.
Experience serving as a liaison between customers, Sales Representatives, Sales Operations, Channel Partners, and internal stakeholders to facilitate dispute resolution and accelerate payment collection.
Experience leading process improvement initiatives that improve collections performance, reduce aging, strengthen controls, and enhance cash flow.
Experience supporting ERP implementations, Accounts Receivable system enhancements, reporting automation initiatives, or other technology-driven process improvements.
Experience supporting cash application, account reconciliation, and unapplied cash resolution activities within an Accounts Receivable environment.
Experience working in a multi-entity, global, business environment.

Responsibilities

Manage collections for assigned customer portfolios, including current, 30-day, 60-day, and 75-90+ day aging balances.
Serve as the primary collections contact for designated key customer accounts.
Drive collection efforts through proactive customer outreach, payment commitment tracking, and follow-up activities.
Oversee milestone payment collections by coordinating with Billing Operations, Sales, and project stakeholders to ensure timely invoicing, monitor milestone status, and address issues that may delay payment.
Monitor aging trends, collection performance, account exposures, and customer risk indicators, escalating concerns as appropriate.
Manage unapplied cash activities, including research, reconciliation, and resolution of payment application issues, ensuring customer payments are accurately applied and Accounts Receivable balances remain current and accurate.
Perform account reconciliations and resolve short payments, deductions, unapplied cash, remittance discrepancies, and other payment-related issues.
Collaborate with Sales, Customer Care, Finance, Billing Operations, and Channel Partners to resolve payment disputes, billing issues, and collection barriers.
Manage Accounts Receivable mailbox activities, customer inquiries, and vendor documentation requests.
Maintain accurate records of collection activities, payment commitments, customer communications, and account documentation.
Support cash forecasting, reporting, month-end close activities, and other Accounts Receivable functions as needed.
Partner with management and Senior Accounts Receivable Analyst to develop and enhance collection strategies, streamline processes, improve cash flow, reduce aging, and mitigate credit risk.
Provide backup support for Cash Application and Cash Posting functions.
Support invoice portal management and customer invoice uploads during periods of high volume or as backup to the Senior Accounts Receivable Analyst.
Identify process improvement opportunities and recommend solutions that enhance collection effectiveness, operational efficiency, and customer experience.