Sr. Collections Analyst

Fanatics•Tampa, FL

About The Position

The Sr. Collections Analyst will independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts. This role drives collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution. The analyst will monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets. Key responsibilities include analyzing aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions. The role also involves coordinating and participating in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts. Additionally, the Sr. Collections Analyst will perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues. They will investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders. This position partners with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment, and supports root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance. The analyst will maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans. They will support monthly close activities, audit requests, reporting requirements, and special projects as assigned. Reviewing account activity and collaborating with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk is also a key function. The Sr. Collections Analyst will serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management. They will assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams. The role requires strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment. Additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function will be undertaken.

Requirements

Minimum 4+ years of Accounts Receivable, B2B Collections, Credit & Collections, or Account Reconciliation experience in a high-volume environment
Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently
Proven ability to analyze aging reports, investigate deductions/chargebacks, and drive issue resolution across multiple departments
Advanced Microsoft Excel skills required, including PivotTables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis
Self-driven professional with strong ownership mentality and ability to work independently with limited supervision
Excellent verbal and written communication skills with the ability to interact professionally with customers and all levels of management
Strong organizational skills with the ability to prioritize workload, manage deadlines, and adapt to changing business needs
Strong analytical and problem-solving skills
High attention to detail and accuracy
Account reconciliation expertise
Ability to manage escalations and difficult conversations
Ability to identify process gaps and recommend improvements
Team-oriented mindset with ability to collaborate cross-functionally
Ability to work effectively in a fast-paced and evolving environment

Nice To Haves

Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred
Experience working with large retailers, strategic accounts, or complex customer structures preferred
Experience supporting or collaborating with offshore/shared services teams is a plus
Experience with ERP systems such as D365, Oracle, NetSuite, or similar platforms preferred

Responsibilities

Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts
Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance
Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk
Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function